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15pax | Credit Expiry | Reloading | Broadband | GPRS, WAP & 3G | Channel X | Airtime Share | IDD | International Roaming | Roaming In Malaysia

Travelling abroad? Worried about keeping in touch with your loved ones? XPAX has got you covered with its Roaming coverage in over 200 countries, 24/7! Find out more by selecting one of the following:

 


Interactive Menu System provides easy navigation and convenient access to International Roaming for Prepaid customer. Learn how to carry out a specific action below:
 
Making A New Call
 
Calling Prepaid Helpline
 
Retrieving Your Voicemail
 
Balance Inquiry
 
Prepaid Recharging
 
Calling Your Last Dialled Numbers
 
Checking Your Missed Calls
 
Sending a Preset Roaming SMS
 
Receiving a Call
 
Help Menu
 
 
 

Here’s a list of our wide roaming coverage that you get to enjoy.

 
Note: Charging block is charged at 30 sec per block
All call received will be charged same as Call to Malaysia rates.

SMS Rate

 
     
  Zone A (preset roaming SMS) 50 sen per SMS
  Zone B (standard SMS) RM2.00 per SMS
 

Note:

  • All steps for services outlined are applicable while roaming only
  • Interactive Menu System steps may vary depending on the brand/model of phone
  • Interactive Menu System features are roaming operator dependant
  • All calls made to XPAX Careline will be charged accordingly
 
 
What is the Interactive Menu System?
What is the Basic Dial Function?
What are the benefits of using the service?
What are the features available for the service?
Is there a minimum credit balance required to make or to receive calls?
Do I need to maintain a minimum credit balance of RM15 at all times?
What happens if my credit balance drops below RM15 while a call is in progress?
Can I use the service anywhere in the world?
What is the cost for a call while roaming?
When will the roaming call charges start?
Will I be charged if the receiving party does not answer the call?
Will I be charged if I do not answer when the system calls back?
What are the roaming call rates?
What is the charging block for roaming calls?
Is there an off-peak rate for roaming?
Will I be able to send SMS while roaming?
Will I be able to see the phone number of the incoming caller i.e.CLIP?
Where can I get more information on the service?
 
 
These guides will help you plan for your trip abroad.
 
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