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Travelling abroad? Worried about keeping in touch with your loved ones? XPAX has got you covered with its Roaming coverage in over 200 countries, 24/7! Find out more by selecting one of the following:
 


Interactive Menu System provides easy navigation and convenient access to International Roaming for Prepaid customer. Learn how to carry out a specific action below:
 
Making A New Call
       
Key in 111 and
press Enter
Key in 1
and press Enter
       
   
       
Key in 1
and press Enter
Key in the number you wish
to call and press Enter
       
   
       
 
Note:
• Minimum Airtime Balance of RM15 is required to make a call.
• Your phone will ring when the call has been connected.
• Upon disconnecting the call, you will receive an Airtime Balance and
  Network Access/Validitynotification via SMS.
 
Calling Prepaid Helpline
           
Key in 111
and press Enter		 Key in 1
and press Enter		 Key in 2
and press Enter
           
     
           
 
Note:
• Minimum Airtime Balance of RM15 is required to make a call.
• Your phone will ring when the call has been connected.
• Upon disconnecting the call, you will receive an Airtime Balance and Network
   Access/Validity notification via SMS.
 
Retrieving Your Voicemail
           
Key in 111
and press Enter		 Key in 1
and press Enter		 Key in 3
and press Enter
           
     
           
 
Note:
• Minimum Airtime Balance of RM15 is required to make a call.
• Your phone will ring when the call has been connected.
• Upon disconnecting the call, you will receive an Airtime Balance and Network
   Access/Validitynotification via SMS.
 
Balance Inquiry
           
Key in 111
and press Enter		 Key in 2
and press Enter		 You will receive your Airtime Balance and Network Access/Validity
notification via SMS.
           
     
           
 
Note:
• The above Interactive Menu System service is FREE.
 
Prepaid Recharging
       
Key in 111
and press Enter
Key in 3
and press Enter
       
   
       
Key in the last
<4 digits of the
recharge card serial
number> followed by
the <recharge code>
<> and press Enter
You will receive your
Airtime Balance and
Network Access/Validity
notification via SMS.
       
   
       
 
Note:
• The above Interactive Menu System service is FREE.
 
Calling Your Last Dialled Numbers
           
Key in 111
and press Enter		 Key in 4
and press Enter		 You will receive a list of your last dialed numbers (up to 5 numbers).
Example: To redial 60133456789, key in 2 and press Enter
           
     
           
 
Note:
• The above Interactive Menu System service is FREE.
 
Checking Your Missed Calls
           
Key in 111
and press Enter		 Key in 5
and press Enter		 You will receive a list of missed call number (up to 5 numbers).
Example: To redial 60131313133, key in 2 and press Enter
           
     
           
 
Note:
• The above Interactive Menu System service is FREE.
• Minimum Airtime Balance of RM15 is required to make a call.
• Some prepaid packs may not have this service feature until further notice.
 
Sending a Preset Roaming SMS
           
Key in 125
and press Enter		 Select the message
that you wish to send.
Example: To send
‘Please call me’, key
in 2 and press Enter		 Key in the <Country Code> <receiver's phone no> and press Enter
           
     
           
 
Note:
• Minimum Airtime Balance of RM0.50 is required to send a Preset Roaming SMS.
 
Receiving a Call
 
• Answer as usual when your phone rings.
• Minimum Airtime Balance of RM15 is required to receive a call.
Help Menu
             
Key in 119
and press Enter		   You will receive 3 SMS containing details of all services available via Interactive Menu System. Scroll each SMS to view service details.
         
     

 
             
 
Note:
• The above Interactive Menu System service is FREE.
 
 
 

Here’s a list of our wide roaming coverage that you get to enjoy.

 
Note: Charging block is charged at 30 sec per block
All call received will be charged same as Call to Malaysia rates.

SMS Rate
 
     
  Zone A (preset roaming SMS) 50 sen per SMS
  Zone B (standard SMS) RM2.00 per SMS
 

Note:
  • All steps for services outlined are applicable while roaming only
  • Interactive Menu System steps may vary depending on the brand/model of phone
  • Interactive Menu System features are roaming operator dependant
  • All calls made to XPAX Careline will be charged accordingly
 
 
What is the Interactive Menu System?
 
It is a menu driven function whereby a customer just needs to send a code i.e. *111# to access the following menu while roaming:
 
• Making A Call
1. New Call
2. Prepaid Helpline
3. Voice Mail
• Balance Inquiry
• Prepaid Recharging
• Last Dialled Numbers
• Missed Calls
What is the Basic Dial Function?
 
It is a traditional dial method function. The following menu are available:
 
• To make calls
• Balance Inquiry
• Prepaid Recharging
• Retrieving Voice Mail
• Calling Prepaid Helpline
• Calling Your Last Dialled Number
• Checking Your Missed Calls
• Sending A Pre-set Roaming SMS
What are the benefits of using the service?
 
• It is simple and easy to use with one common access code i.e. 111
• Convenience with One Number, One Card. No need to purchase a separate SIM Card.
• Conveniently accessible from most XPAX roaming destinations.
• No registration or subscription charges
What are the features available for the service?
 
With International Roaming for Prepaid, customers are able to enjoy the following features:
 
• Make and Receive Calls
• Send and Receive SMS
• Balance Inquiry
• Prepaid Recharging
• Retrieve Voice Mail
• Call Last Dialled Numbers
• Check Missed Calls
Is there a minimum credit balance required to make or to receive calls?
 
Yes, you are required to have a minimum credit balance of RM15 before you can start to make or to receive calls. Your account must also be active within the validity period.
Do I need to maintain a minimum credit balance of RM15 at all times?
 
Yes, you need to maintain a minimum balance of RM15 in order to ensure that your calls are not interrupted.
What happens if my credit balance drops below RM15 while a call is in progress?
 
You can continue with the call until the balance reaches zero. At this point, the call will be terminated.
 
Note: Threshold warning beep 3 times - 3 minutes before Airtime reaches zero.
Can I use the service anywhere in the world?
 
Currently, you can use the service in selected countries.
Please refer to the list of countries where prepaid roaming is available.
What is the cost for a call while roaming?
 
The cost to make and receive call depends on both locations i.e. your location and the receiving party's
location. For receiving calls, you will be charged based on your location.
When will the roaming call charges start?
 
It will only start once the receiving party answers the call.
 
Note: If the call diverts to Voice Mail, you will be charged for the time taken to leave the message.
Will I be charged if the receiving party does not answer the call?
 
No, you will not be charged.
Will I be charged if I do not answer when the system calls back?
 
No, the call to the receiving party is only set up once you have answered the call back.
What are the roaming call rates?
 
Please refer to the rate table for details.
What is the charging block for roaming calls?
 
Roaming call rates are on per minutes basis and charged in 15-second blocks. The same call rates apply when making and receiving calls while roaming.
Is there an off-peak rate for roaming?
 
No, the roaming rate is a standard rate at all times of the day.
Will I be able to send SMS while roaming?
 
Yes, you can send standard SMS while roaming.
Will I be able to see the phone number of the incoming caller i.e.CLIP?
 
No, the service is not available while roaming. However, you can check your missed calls while roaming.
Where can I get more information on the service?
 
You can call our XPAX Careline at 1111 directly from your mobile phone or call 1300 111 000 to check on the status of the registration.
 
 
These guides will help you plan for your trip abroad.
 
Time Zone
Click here for reference on Time Zone.
Currency Converter
Click here for reference on Currency.
 
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What is the new XPAX plan all about?
What is SPECIAL about the new XPAX plan?
What about call, SMS and MMS rates to other general numbers?
How do I join the new XPAX plan?
Find out more...
 
 
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