Home Frequently Asked Questions
 
1. What is the new XPAX plan all about?
 
Xpax plan is a new prepaid plan which allows you to enjoy the BEST RATES, BEST BONUSES and BEST MOBILE BROADBAND & DOWNLOADS in town!
   
2. What is SPECIAL about the new XPAX plan?
 
The 1st ever prepaid plan in Malaysia that offers BEST RATES to 15pax across ALL NETWORKS! When you are on the new XPAX plan, you can enjoy the BEST VOICE at 12sen/min and BEST SMS at ½sen (within Celcom networks) and 6sen (to other networks) to your 15 favourite numbers.
   
3. What about call, SMS and MMS rates to other general numbers?
   
 
4. How do I join new XPAX plan?
 
a. If you are new to Xpax, just purchase and activate a new XPAX starter pack at your nearest Celcom branch, Blue Cube outlet or all major dealers nationwide.
   
b. If you are an existing Celcom prepaid customer, you can switch your existing plan to new XPAX plan via your mobile phone.
   
5. If I am currently on other Celcom/Xpax prepaid plan, how do I enjoy the new XPAX plan benefits?
 
Just type MIG XPAX and send to 28882. First switching is FREE of charge and subsequent switching will be charged at RM5 fee.
   
6. Can I switch back to my previous Celcom/Xpax prepaid plan after I switch to new XPAX Plan?
 
Yes. Just type MIG <PLAN NAME> and send to 28882. Or dial 118#. First switch back is FREE of charge and subsequent switching will be charged at RM5 fee.
 
7. If I am on another network prepaid plan (e.g. Hotlink/Digi), can I join the new XPAX plan while keeping my existing number?
 
FREE and very easy.Yes! All you need to do is visit any Celcom branch, Blue Cube outlet or a participating dealer near you and make a switch. It's
 
8. How do I check Celcom/Xpax prepaid plan I am currently on?
 
Just type BAL and send to 2888. Your current plan type will be stated in your balance enquiry account.
 
9. What if my SIM Card is lost or defective?
 
In the event of loss, all you need to do is visit any Celcom branch and a new SIM card will be issued out to you for a fee. However, if your SIM card is defective or damaged prior to activation, you will be issued a replacement SIM card for free when you visit a Celcom branch to report.
 
 
SKMM advises Malaysian website owners to update and secure their websites from hacker attacks
 
What is the new XPAX plan all about?
What is SPECIAL about the new XPAX plan?
What about call, SMS and MMS rates to other general numbers?
How do I join the new XPAX plan?
Find out more...
 
 
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